Performance Culture

Field Guide · II

The Distinctions

The key distinctions that make up CRS’s Performance Culture — master them for reliable access to extraordinary performance.

In this network, people agree on a set of distinctions and speak the same language — a so-called Jargon — the mastery of which results in a fundamentally new Way of Being.

Here are the key distinctions that make up CRS’s Performance Culture. Master them for reliable access to extraordinary performance.

You will hear about them often in your conversations with your peers. Keep an eye out for them, and see if you can Discover For Yourself how they allow you to unlock productivity at a different level.

The key distinctions for performance Tap any distinction to read it in full
01 Complete Work A task completed as it was intended, from beginning to end — until one customer is successfully using it. 02 Ownership Total command over a task from beginning to end — not doing it all yourself, but leading it to completion. 03 Demonstrated By Tether ambiguous intentions to the ground of reality. True success is measurable. 04 By When A communication without a By When is just chatter. A clear By When changes the level of performance. 05 The Burndown List All you get is a sheet of paper: the critical tasks from where you are to where you intend to be. 06 Qualification is the Enemy of Performance Qualification is the enemy of performance. 07 Communication — Intentional & Effective Don’t ask permission — state your intention clearly, and make sure the message lands. 08 Alignment & Enrollment Nothing happens without alignment or enrollment. Disagree yet commit. 09 Symptoms vs. Systems Symptoms have a gravitational pull. Deal with the systems that cause them, not just the symptoms. 10 Mastering The Tools I Own Proper tooling is a force multiplier. Own your tools, master them, refine them. 11 What I Measure Grows Performance only exists in the realm of measurement. Build a productive relationship with your metrics. 12 10x Results Beyond well-run machinery — carve out time for self-discovered projects with inarguably 10x outcomes. 13 Dealing with Breakdowns A breakdown is an opportunity for a breakthrough. Deal with it quickly — and never take it personally.